SCROLL
Driving
Enterprise Experience & Digital Transformation that scales
I lead CX, digital, and experience strategy initiatives that translate complex strategy into measurable outcomes - enabling alignment, adoption, and growth at enterprise scale.
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I partner with executive and cross-functional teams to design, operationalize, and scale customer and employee experiences with measurable impact — across healthcare, aerospace, retail, sports, and professional services.
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Core areas of focus:
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Customer & Employee Experience (CX / EX) Strategy
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Digital Experience & Platform Modernization
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Experience Governance & Operating Models
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Change & Adoption Enablement
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Experience-Led Growth & Marketing Strategy
Whether modernizing digital journeys or enabling enterprise teams to adopt new ways of working, I translate vision into action and outcomes.
Enterprise CX
& Experience Strategy
$6.6B+
Led experience strategy within an enterprise transformation spanning 10 years and multiple business areas.
enterprise transformation
Digital & Platform Modernization
$6M+
Direct a mobile app transformation, increasing App Store ratings from 1.7 to 4.5 stars and modernizing high-impact member journeys across eligibility, pharmacy, and payments.
mobile experience redesign
Governance & Operating Model Design
30+
Influence stakeholders to align on experience, governance, standards, and adoption.
cross-functional stkeholders
Change & Adoption Leadership
25%+
Created reusables frameworks and playbooks to help drive adoption.
increase in enterprise CX adoption
Experience-Led
Growth
40%+
engagement improvements
Designed experience-led marketing and digital strategies that improved engagement and operational impact.
Work Showcased AT:
